Frequently Asked Questions
Find answers to common questions about our custom pet portraits, ordering process, and policies.
How do credits work?
Each portrait generation uses 1 credit. Credits never expire.
How long does delivery take?
How do I track my order?
Do you ship worldwide?
We currently ship physical prints and canvases to the U.S. and Canada. Digital files, however, are available worldwide — so no matter where you live, you can celebrate your pet with a custom portrait.
Can I print on canvas?
Yes—after generating, you can order canvas prints. More print options coming soon.
Refunds
If something goes wrong, contact support and we'll make it right.
Do credits expire?
No. Use them whenever you're ready.
Why would I want a digital file?
Digital files give you complete flexibility. You'll receive a high-definition portrait (print-quality) that you can:
• Print at home or through your favorite local print shop
• Use for phone wallpapers or profile photos
• Share with friends and family online
It's the perfect choice if you want your portrait instantly, or prefer to print it on your own terms.